Shipping Policy

Thank you for choosing CookSmart! We are committed to delivering an exceptional shopping experience, and this includes providing you with transparent and reliable shipping services. Please take a moment to read through our Shipping Policy to understand the shipping process, costs, and estimated delivery times.

  1. Processing Time: Upon receiving your order, we strive to process it as quickly as possible. Typically, orders are processed within 1 to 2 business days. However, during peak seasons or promotional events, processing times may be slightly extended.

  2. Shipping Methods: We work with trusted shipping partners to ensure your orders are delivered safely and on time. Our standard shipping options include:

    • Standard Shipping: Delivery within 3 to 7 business days after order processing.
    • Express Shipping: Expedited delivery within 1 to 3 business days after order processing (additional fees apply).

Please note that delivery times may vary depending on the shipping address and other external factors beyond our control.

  1. Shipping Rates: Shipping costs are determined based on the weight, size, and destination of your order. You can view the shipping fees during the checkout process before finalizing your purchase.

  2. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status and location of your package until it reaches your doorstep.

  3. International Shipping: CookSmart currently ships within [List the countries/regions you ship to]. For international orders, delivery times may vary depending on the destination country's customs and regulations. Please be aware that customers are responsible for any customs duties, taxes, or import fees that may apply to their orders.

  4. Order Status and Updates: You can check the status of your order at any time by logging into your CookSmart account. We will also keep you informed about your order's progress through email notifications.

  5. Address Accuracy: To ensure smooth delivery, please provide accurate and complete shipping information during checkout. CookSmart will not be responsible for delays or non-delivery caused by incorrect or incomplete address details provided by the customer.

  6. Order Modifications and Cancellations: If you need to modify or cancel your order after it has been placed, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but once the order has been shipped, modifications and cancellations may not be possible.

  7. Shipping Delays: While we strive to meet our estimated delivery times, please understand that unforeseen circumstances, such as natural disasters, extreme weather conditions, or shipping carrier delays, may occur. In such cases, CookSmart will not be held liable for any resulting delays.

If you have any questions or concerns about our Shipping Policy, please don't hesitate to contact our friendly customer support team. We are here to assist you and ensure that your shopping experience with CookSmart is smooth and enjoyable.