Refund Policy

At CookSmart, we value your satisfaction and want you to have a delightful shopping experience with us. If, for any reason, you are not fully satisfied with your purchase, we offer a hassle-free refund policy that allows you to request a refund within 10 days of delivery.

To be eligible for a refund, please ensure that your return meets the following criteria:

  1. Eligibility for Refunds:
  • You must initiate the refund request within 10 days from the date of delivery.
  • The item must be in its original condition, unused, and in the original packaging.
  • All accessories, manuals, and any other included items must be returned along with the product.
  1. Non-Refundable Items: Certain items are not eligible for refunds. These include:
  • Items that are damaged, altered, or used after delivery.
  • Items without their original packaging or missing accessories.
  • Perishable goods, such as food items.
  • Gift cards and downloadable software.
  1. Return Process: To request a refund, follow these steps:
  • Contact our customer support team within 10 days of receiving your order and provide your order number and a brief explanation of the reason for the refund.
  • Our customer support team will guide you through the return process and provide you with the necessary instructions and shipping address.
  • Carefully pack the item in its original packaging to ensure safe transportation.
  • Ship the item back to us using a trackable shipping method (we recommend using a shipping service that provides a tracking number).
  1. Refund Processing: Once we receive and inspect the returned item, we will notify you of its status. If the item is eligible for a refund, we will process the refund to your original payment method within a reasonable timeframe. Please note that shipping and handling charges are non-refundable.

  2. Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer support team immediately. We will work with you to resolve the issue promptly, either by providing a replacement or initiating a refund.

  3. Late or Missing Refunds: If you haven't received your refund within a reasonable period, please first check your bank account or payment method. Contact your payment provider, as processing times may vary. If you still require assistance, feel free to reach out to our customer support team.

  4. Return Shipping Costs: Customers are responsible for all return shipping costs, unless the return is a result of our error (e.g., damaged or defective item). In such cases, we will cover the return shipping costs.

  5. Change of Mind: If you simply change your mind about the purchase and the item is in its original condition, you may be eligible for a refund. However, return shipping costs will be the responsibility of the customer.

  6. Contact Us: For any questions or concerns regarding our refund policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure that you have a satisfying shopping experience at CookSmart.